Simplexity In Action

See How Basadur Simplixity Has Helped Generate Innovative Results

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For the Grand River Regional Health Center, patient experience was crucial


The Challenge

The objective was to reduce patient wait time from 5.5 weeks to 4 weeks.

The Solution

Using Simplexity Thinking, we set up a project team of experts and identified four opportunities to increase efficiency:
(i) Delegate oncologists tasks to free up their time to see patients,
(ii) Streamline secretarial oversight of appointments,
(iii) Implement ‘emergency patient’ appointments and
(iv) Establish a separate transfusion and bone marrow unit

The Result

The key to these solutions was implementing them in a 30-60 day timeframe, to maintain momentum and see fast results.
The goal of four weeks waiting time was reached in six out of seven months, six months after the inception of the projection.

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