The team responsible for process management was Very Implementer heavy. This imbalance led team members to neglect planning, process creation and prioritization.
Using Simplexity Thinking, we set up a project team of experts and identified four opportunities to increase efficiency:
(i) Delegate oncologists tasks to free up their time to see patients, (ii) Streamline secretarial oversight of appointments, (iii) Implement ‘emergency patient’ appointments and (iv) Establish a separate transfusion and bone marrow unit
The key to these solutions was implementing them in a 30-60 day timeframe, to maintain momentum and see fast results.
The goal of four weeks waiting time was reached in six out of seven months, six months after the inception of the projection.