At a pan-national symposium of Lean Six Sigma leaders, the Basadur Profile was offered to 79 delegates before a workshop. As the scatter diagram shows, most attendees have innovation styles that support solution development and implementation – the optimization and implementation stages of the innovation process. 

Not surprisingly, these people are typically hired to make current processes more efficient and effective by removing costs and improving consistency. People who lead Lean Six Sigma initiatives are good at bringing about small and incremental organizational changes. We are not here to devalue these changes or innovations, as they often increase employee engagement, productivity, and profitability.  In many legacy companies, even small incremental changes take work.

But when the search for short-term profitability isn’t accompanied by long-term visioning, a company’s future can be endangered. With few generators and conceptualizers, this group isn’t likely to create disruptive innovation or discontinuous change. When you consider that a majority of the companies in the current S&P 5000 Index didn’t exist 20 years ago, the significance of this problem is hard to ignore. “Innovate or stagnate” might be this scatter diagram’s inherent message.

What might you recommend to these delegates?

You’re an innovator, you just don’t know it yet!” Learn more about the Basadur Profile and how it measures cognitive diversity to support your team in achieving innovative results.

US MidWest department fire fighters,…literally!

Like air traffic controllers, firefighters are intensely inclined toward implementation. In their daily problem solving activities, firefighters confront situations that need their immediate action towards saving lives or resolving dangerous situations. As one firefighter said, “In a fire emergency, we have no time to ‘reflect’ on the fire – we just need to put it out and save lives.”

But this department – including the new fire chief and his lieutenants – also felt it had antiquated views and lacked a vision or strategy for the future. As mostly implementers, the team was struggling to create a new strategy and develop action plans – a task that tends to be conceptualizer work. With facilitation, the team established its vision of becoming an elite department and developed a survey questionnaire to distribute to department members as a fact-finding tool.

A two-day workshop led to the development of a long-term vision supported by six action pillars. Committees were then created to drive each action forward. Although a majority of implementers, facilitation allowed the team to work methodically through the process to create a strategy they all bought into. 

“You’re an innovator, you just don’t know it yet!” Learn more about the Basadur Profile and how it measures cognitive diversity to support your team in achieving innovative results. 

We are fortunate to have many professors use the Basadur Profile in their teaching – they come from all faculties including engineering, business, architecture and art and design.  This scatter diagram is made up of students from a Masters program in strategic foresight and innovation.  Most of the students come from a graphic or industrial design background. 

Design people tend to be very much on the right hand side of the Basadur Profile scatter diagram and are attracted to programs like strategy foresight. The stages of innovation they tend to prefer are generation and conceptualization.  When we get a chance to work with the students directly, we encourage them by helping them understand that innovation is not just coming up with new ideas but involves all four stages of the process. It also requires teamwork and allowing others to help make ideas more practical and bring them to fruition.

Design students need to be reminded that they will likely be working with many people with left hand side orientations as they move forward in their careers.  In fact, almost 70% of people who take the Profile prefer the optimization and implementation stages of the process.  When we compare scatter diagrams, it’s a very powerful and visual way to get the students better prepared for the corporate world they are about to enter.  It also helps them showcase how they are different and what types of careers and jobs might be better suited to them.

What else might you recommend to these students?

Embrace your diversity – conceptualizers help define problems/opportunities with a superior angle.  These design students who graduate from this program are highly specialized to help future employers come up with more unique and differentiating ideas, especially for organizations looking to disrupt their marketplaces with new innovations.

“You’re an innovator, you just don’t know it yet!” Learn more about the Basadur Profile and how it measures cognitive diversity to support your team in achieving innovative results. 

How might market research better engage with sales?

A Financial Services division wanted to differentiate its credit cards and needed our help.  In fact, the company, a major retailer, was making their first attempt at launching their own credit card into a competitive marketplace.

The market research team looks a lot like this:

The market research team was loaded with many conceptualizers who were eager to present 57 pages of great new customer information to a waiting sales team. Guess what the sales team looks like?

The sales team looks a lot like this:

This is a typical scatter diagram of a sales team – they are usually loaded with implementers who like to learn by doing, rather than learn by thinking and watching. Digesting 57 pages of detailed analysis will lead to paralysis.  These people will likely be falling asleep by the time the third slide comes up. The market research team needs to find different ways to communicate its key findings to sales people. 

What might you recommend to help this market research team?

1. The market research team should explain to the sales team the importance of clearly defining the problem before taking action, and the risk of re-work and employee fatigue due to problems not getting solved.
2. The market research team should keep the information brief and to the point.

“You’re an innovator, you just don’t know it yet!” Learn more about the Basadur Profile and how it measures cognitive diversity to support your team in achieving innovative results. 

How do you empower a Board of Directors to be more strategic thinkers?

We teach a module on creative and critical thinking in a program that certified graduates with a designation to be a future “chartered” board director.  As part of the module, the Basadur Profile was administered to help each person learn about their own individual innovation style as well as introduce the concept of innovation as a continuous process rather than event driven. These people have typically risen to the top of their organizations as great implementers. They’ve demonstrated their skills in getting necessary things done well.  In the quarterly results world, getting things done is of supreme importance.

However, the role of a board member is to be a conceptualizer – to provide vision and help the organization chart a successful future. This is strategy – not operational work.  It can be a challenging shift for individuals, and collectively, can result in dysfunctional boards that are inclined to micro-management and lack a process for working well together.

In this particular cohort, the one dot located on the far right of the diagram represented a woman taking part in the training who was frequently at odds with the rest of the group. The Profile exercise helped the group recognize why they often saw her as “getting in the way” of their forward progress.

What might these participants do to become more comfortable with the conceptualizing needs of their role as a board member:

1. Force themselves to deliberately pause before rushing toward action.
2. Take a step back and realize their role is a strategic one – the CEO they hire operationalizes the strategy.
3. Spend more time in defining problems from many different angles.
4. Shadow or work with a fellow conceptualizer to become better in this style. 
5. Force themselves to not micromanage and stay out of the day-to-day minutia of running the business.

“You’re an innovator, you just don’t know it yet!” Learn more about the Basadur Profile and how it measures cognitive diversity to support your team in achieving innovative results. 

What do you do when your organization jumps too quickly into solutions?

The Team 

Another example from the archives involves our work with a large automotive company.  This example is still relevant today. After recording losses in several consecutive business quarters, the company decided to undertake initiatives to change its operations. One of the most important initiatives was a plan to actively involve employees in improving quality, customer satisfaction, and increasing innovation. The company wished to involve managers in “managing the business” rather than just “doing my job.”

In an effort to encourage salaried employees and managers to take the initiative in identifying opportunities for improvement and tackling them creatively, the company looked to the Basadur Innovation process. 

We applied the process to a challenge at a newly modernized plant responsible for a major component of the company’s new front-wheel drive automobiles. The plant was setting new records for quality and low cost, but one department struggled. Only about one-third of its output met the company’s high-quality standards, and employees had to work heavy overtime schedules to keep up with orders. The plant managers had tried several quick-fix solutions to resolve the problems, but none had worked. 

Working with a cross-functional team of 15 plant managers and supervisors, we provided a half-day of training in our process, then spent two and a half days applying the process to the challenges at the plant. 

During the training, the team members were asked to complete the Basadur Profile to identify their preferences for the process stages. The profiles provided the team with a very revealing insight. Of the 15 team members, eight were heavily oriented toward implementation. The other seven were heavily oriented toward optimization. None favored generation or conceptualization.

What’s missing? 

The team was composed of people who preferred to jump quickly to solutions and action rather than carry out fact-finding and problem-definition. Discussion about these results led team members to identify many instances when they had mistakenly made assumptions about the plant’s problem, leading to one failed solution after another. Rather than taking time to define the problem accurately, they simply jumped from the problem into one solution after another. They had spent all their time alternating between the final two stages of the process (Optimization and Implementation), and none in the initial two stages (Generation and Conceptualization). They were using only half of the creative process.

What did they do? 

These solution and action-oriented individuals agreed to spend two days generating and conceptualizing activities – gathering facts and defining problems even though the exercise was against their preferred style. The activity helped the team identify three specific problem definitions, which led to creating simple, but specific solutions that could be quickly implemented. Within several months, the plant tripled its production. They found their solutions once they employed the entire innovation process.

“You’re an innovator, you just don’t know it yet!” Learn more about the Basadur Profile and how it measures cognitive diversity to support your team in achieving innovative results.